engaging & recruiting new has been a challenge, while motivating & training the old has been the acheivement.
Never asssume! Communicate clearly, because comprehension is key.
I use many of these daily, as I pride myself on listening to understand, opposed ti listening to respond. Therefore, I love to think, even research the topic, depending on the situatiuon & how much time I am alotted, before giving an answer or response
Be prepared, plan for the hard questions as well & think ahead or out of the box.
A cpmbustion of professionalism, honesty & persistence, which created quite the level of integrity.