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Francesca Minor-Ward

, Goodwill Industries of Houston
joined over 2 years ago.


Recent Activity:

Posted in Strategies for Addressing Communication Challenges

I had a communication problem where I was being yelled at and with a deep breath and a low calm voice, I asked them to please stop yelling and to speak to me with the same voice tone as I am speaking to them. Anger on top of anger does not defuse the problem. We were able to walk away and come back together to  have a conversation and settle our differences and understand each other's opinion.