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Ismelda Serrano

Community Health Navigator-, Access Health Clinic
joined over 1 year ago.
Bilingual- Community Health Worker / Community Health Navigator/ Career Navigator


Recent Activity:

Posted in Strategies for Addressing Communication Challenges

One of the challenges in communicating effectively would be interactively listening without interruptions.  I find myself interrupting during conversations. I have tried to resolve the issue, by making myself aware that this is an issue I need to work on. One thing I will start to implement would be to ask the speaker if she would like to contribute something else to the conversation, before, I expressed my opinion. 

Posted in Best Practices in Critical Thinking

One example I had to use critical thinking, would be the implementation of a new process, that at first took convincing but the new process has been found to be more effective. I used key methods like gathering information, and thinking about the purpose or the end goal.

Posted in Strategies for Facilitating Difficult Meeting Conversations

When having a meeting, it is often with people who have many different perspectives it is often difficult to stay on topic and avoid derailment, I found some strategies that will help in the future, for example, starting a meeting with expectations, creating an agenda, and implementing follow-up questions.

Posted in Inspiring Leader Attributes

our population health department, using data analysis in order to engage other community organizations to inform them of the different needs in our community. They often use motivation in order to get their points crossed.

Posted in Expanding Your Leadership Skills

I will continue to review my strengths and weakness (gaps) in my portfolio in order to be more effective in my current role and promote my professional growth and development.