One of the biggest challenges that we have faced is a cohesive, well-trained, and motivated workforce staff. With recent leadership change in the past few years, there is now positive movement toward a more aligned system.
I once had an employee who had a very difficult time understanding my directive via email. After several misunderstandings, I finally realized that in-person or on-the-phone were better ways to communicate with her, so that she didn't misinterpret what was actually being communicated.
I have often had to utilize critical thinking skills in various roles I've had; this module really helped to break down the process and added levels of nuance that I haven't previously considered.
I had to conduct a meeting without notice with various stakeholders in my previous position, and it went exactly as this module suggests: Having the agenda already in place, allowing all to have a voice without steering off-topic, and agreeing on next steps and who will own them.
Great leadership, to me, begins with vision and a purpose. A great leader is one who leads by example-with empathy, motivation, and encouragement. A good leader practices good servant leadership as well as focuses on the burgeoning growth of the company/organization.