Making sure participants commit to the process and follow through!
Having to communicate with a disgruntle staff member was very difficult. Using appropriate communication skills allowed me to deliver important information to that staff while avoiding further conflict.
Definitely critical thinking when it came to working around Covid-19
Director of the ACE Program
1. Effective communication
3.Built long lasting relationships with stakeholders.
Sometimes being a great listener can help solve a lot of hard conversations and disagreements.