I entered the conversation listening to respond vs prepared to listen fully.  I overthought the conversation and added unnecessary components.  I've learned to allow individuals to express their points of view and to hear them out before responding.

Providing virtual services to participants to where they were fully engaged yet adhering to social distancing. 

I've learned to allow every stakeholder to voice their concern, without interruption, in an attempt to develop a common ground/understanding.  

Local Nonprofit CEO
1. Transparent
2. Compassionate

The challenge has been working with participants who are preparing to transition to a technical college or university without a clear career goal.  The success has been in creating a pathway program that aligns their skills and interests with promising career goals, and then finding the right institution and program to reach their goals.